AMY STANDEN NPR, October 31, 2010 from KQED
This week, a group of blind air travelers filed suit against United Airlines claiming that the airline’s digital kiosks are inaccessible to blind people.
It’s not a problem that most travelers think about: How would they get through an airport without their eyesight? But something as simple as finding out your flight’s gate can be a hassle.
Mike May, who lives in Davis, Calif., says he has to ask someone to look for flight information on the big digital boards. And checking in using the now-ubiquitous electronic kiosks is an even bigger hassle, at least at many airlines.
“There’s no earphone jack, no audio output, no Braille output,” says May, who is one of the plaintiffs in the lawsuit. So he often has to find a stranger with time to help, then hand over his credit card and other private information. “It’s demeaning to have to ask, it’s inconvenient, and it has an element of not being safe to have to depend on another person for that,” he says.
Websites Inaccessible, Too
In fact, the problems start even before they get to the airport, says Jonathan Lazar, who teaches computer science at Towson University in Maryland. Recently, Lazar took a close look at the websites of 10 leading airlines. He found that four of them, including United, are inaccessible to blind people; the sites are incompatible with the screen readers that blind people use to surf the Web.
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